Information We Collect
When you register or use the spin321 platform, we collect several categories of information to ensure our services run smoothly and securely. These categories include:
- Account information: Full name, email address, phone number, date of birth, and the password you set during registration.
- Local payment information: Details related to deposits and withdrawals in MYR (RM), including bank name, account number, and e-wallet methods used. We do not store credit card information directly.
- Device and browser information: IP address, device type, operating system, browser version, and screen resolution, for security and user experience optimisation purposes.
- Usage data: Pages visited, session duration, clicks, and in-platform actions that help us understand how users interact with spin321.
- Cookies: Small data files stored on your device to maintain login sessions, user preference settings, and basic usage information.
All information collection is carried out transparently and only for purposes relevant to the operation of this platform.
How Your Information Is Used
Spin321 uses the information collected solely for purposes related to delivering better services to Malaysian users. The primary purposes are:
- Verifying user identity and processing new account registrations.
- Processing deposit and withdrawal transactions in MYR (RM) securely.
- Sending account-related notices, transaction activity alerts, and important service updates.
- Detecting and preventing fraud, suspicious activity, or unauthorised access to user accounts.
- Improving platform performance, fixing technical bugs, and optimising the mobile experience for users.
- Meeting legal compliance obligations applicable to platform operations.
We do not use your personal information for third-party marketing purposes without your explicit consent.
Cookies and How Tracking Works on Our Platform
The spin321 platform uses cookies to enhance your experience. Cookies are small text files automatically stored on your device when you access our site. We use several types of cookies:
- Session cookies: Temporarily storing your login details during an active session. This is automatically cleared when you close your browser.
- Preference cookies: Saves your language, display, and interface preferences so you don't have to reconfigure them each time.
- Analytics cookies: Helping us understand platform usage patterns in aggregate, without identifying any individual personally.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect spin321 platform functionality, such as your ability to log in or save preference settings.
Data Storage & Security Measures We Take
Spin321 stores user data on servers protected with industry-standard SSL encryption. Access to personal data is restricted to staff who require it to perform their duties, and all access is subject to regular auditing.
Data retention periods vary depending on the type of information and operational or legal requirements. Data that is no longer needed will be deleted or anonymised in accordance with our internal procedures. Additional security measures we practise include:
- Data encryption in transit using HTTPS protocol.
- Multi-layered access controls for internal data storage systems.
- Regular security audits and monitoring for unusual activity on user accounts.
- Security incident response procedures to protect users in the event of a data breach.
Information Sharing & Your Rights as a User
Sharing with Third Parties
Spin321 does not sell or rent users' personal information to any third party for commercial purposes. User information is only shared with third parties in the following limited circumstances:
- Payment processing providers that help us handle transactions in MYR (RM) securely.
- Technical service providers supporting platform operations, bound by strict confidentiality agreements.
- Competent authorities where required by law or a valid court order.
User Rights Over Personal Data
As a spin321 user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any information that is inaccurate or out of date.
- Right to Erasure: You may request the deletion of your account and personal data, subject to applicable legal retention obligations.
To submit any request relating to your personal data, contact the spin321 support team by email at [email protected] or visit the FAQ section for further guidance.
Changes to This Policy and How to Contact Us
Spin321 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or evolving legal requirements. Users will be notified of any significant changes via a notice on the platform or their registered email, at least seven days before the changes take effect.
We encourage you to review this page periodically to stay informed about how we handle your personal information. Continued use of the spin321 platform after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding your data privacy, please get in touch with us:
- Email: [email protected]
- FAQ: spin321.ws/faq
Our support team is committed to responding to every enquiry promptly and with full attention.
Your Privacy Is Our Priority
We are committed to earning your trust. If you're ready to enjoy the best experience on spin321, sign up today — or reach out if you have any questions.